Knowledge Base
Email Storage and Quotas Explained
Managing Your Email Storage
Understanding how email storage works and how to manage it.
What Counts Toward Email Storage
- All messages in inbox
- Sent items
- Drafts
- Spam/Junk folder
- Trash (until emptied)
- All custom folders
- Attachments in emails
Checking Your Usage
- Log into DirectAdmin
- Go to Email Accounts
- View the quota usage for each account
What Happens When Full
- New emails bounce back to sender
- Sender receives "mailbox full" error
- You may not be able to send until space is freed
Freeing Up Space
- Delete emails with large attachments
- Empty your Trash folder
- Delete old spam messages
- Archive old emails locally
- Clear sent items periodically
Increasing Quota
- Log into DirectAdmin
- Go to Email Accounts
- Edit the account
- Increase the quota value
Tips for Managing Storage
- Use filters to auto-delete newsletters
- Don't email large files - use file sharing
- Periodically clean out old messages
- Set up auto-deletion for spam folder